Orgo — Execution & Accountability

Orgo is an offline-first execution layer for organizations: a reliability system that turns incoming signals into work that cannot vanish.

Unlike chat-first coordination, generic ticketing tools, or CRMs, Orgo is designed for sovereignty. It can run as a hermetic operating bubble—independent of the public internet—while still supporting optional bridges to other systems when you choose.

Reference: Orgo Overview Presentation (external) — https://administrative-efficienc-0u6vhrh.gamma.site/

The problem Orgo solves: “messy signals”

Organizations receive inputs from dozens of channels (emails, chats, forms, phone calls, field notes, sensors). Important information is often:

lost or duplicated,
routed to the wrong place,
handled too late,
resolved without a recorded outcome,
or never reviewed as a pattern.

Orgo standardizes this reality into a single accountable pipeline.

The Orgo pipeline (signal → case → tasks → closure)

1) Capture signals

Signals enter through a gateway (email, forms, APIs, imports). The goal is simple: convert “messages” into work candidates.

2) Deconstruct and classify (local processing)

Orgo can use local processing to extract the basic elements that matter operationally:

what is being requested or reported,
who/what is affected,
where it happened,
severity,
and the likely responsible function.

The principle: sensitive operational data should not require external cloud services to become usable.

3) Structure into Cases and Tasks

A Case is a situation that must be handled (incident, request, report, follow-up).
A Task is a concrete action that resolves or advances a case.

This gives every issue a container, ownership, and a closure path.

4) Route by function (not by personality)

Work is routed to a responsibility (function/role), not “who saw it first.” This protects continuity through turnover, absences, and reorganizations.

5) Track with reactivity windows (and escalation)

Orgo tracks reactivity: how quickly something must be acknowledged or acted upon. If the reactivity window is missed, Orgo escalates automatically.

Core objects (multi-tenant, sovereignty-first)

Orgo is strictly multi-tenant:

Organization: the top-level tenant; owns all data, configuration, and policies.
User: an authenticated operator (staff, volunteer, admin).
Person: a subject profile (patient, student, employee, citizen) who may never log in but can be the subject of cases.

The autonomy standard (the “bubble”)

Orgo can operate without relying on the public internet:

Internet independence: core logic and storage run within your perimeter.
Resilience: operations continue during outages and unstable connectivity.
Controlled bridging: when external links exist, they are optional and governable.

This is not a “feature.” It is a reliability and sovereignty requirement.

The four guarantees

Function-based routing
Work reaches the correct responsibility, not a random individual.
Time-based escalation
If it isn’t handled within its response window, it escalates.
Auditability by default
Every meaningful step is traceable: what happened, who did it, when, and why.
Cyclic review (patterns become work)
Orgo is not only for doing tasks; it improves operations. Recurring patterns trigger review/audit cases instead of staying as passive dashboards.

Profiles (governance knobs, not custom code)

Orgo avoids “custom workflow code per client” by using profiles: a set of parameters that define operational behavior, such as:

Reactivity windows: what “urgent” means in your context
Privacy defaults: open-by-default vs need-to-know
Escalation strictness: how quickly ignored work moves upward
Retention: how long operational history remains available
Review cadence: weekly/monthly/yearly loops

These are governance decisions. They determine how authority and accountability behave.

Cyclic review system (weekly → monthly → yearly)

Orgo’s reviews are designed to turn operations into learning:

Weekly: resolve critical and unresolved items; unblock urgent work.
Monthly: detect trends by department/location; identify load imbalance.
Yearly: strategic review; revise profiles and priorities.

Example principle: when repeated issues cross a threshold, Orgo can open a review case such as “Infrastructure Audit — Building A” so systemic problems return to the operational loop.

What Orgo is / is not

Orgo is

A case-and-task routing platform built for reliability
A governance layer for operational accountability
A sovereignty-aligned system capable of offline operation

Orgo is not

An ERP (it does not replace payroll/accounting)
A chat app (it replaces informal “hope someone sees it” coordination)
A toy kanban board (it enforces routing, escalation, and closure)

Keep the technical details out of the main narrative

If you want to preserve label formats, schemas, and internal module breakdowns, place them in:

/platforms/orgo/reference/page.mdx